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The Questions

High Resolution File
1  What happens to the high resolution file when I create the gallery?

2  If I uploaded the high resolution file when I created the gallery why do I need to upload it again to complete the order?




Payment
1  Who pays the government their taxes

2  When are payments sent out

3  What currency am I payed in?

4  Why are some of my sales not in my remittance report




Prints
1  What is a Portrait and why is more expensive than a regular print

2  What is the largest size I can print?

3  Can I sell custom sizes?




Storefront
1  How do I set the shipping cost for my self fulfillment orders

2  Why do my non print items not show up in fulfillment galleries

3  What size does the Non Gallery Image have to be when used as a gallery cover

4  How do I change the image used for the album cover

5  How do I remove a logo?

6  How do I setup my storefront

7  How do I upload photos to a gallery




Sub Galleries
1  How do I create Sub-Galleries in Show My Photos





The Answers



High Resolution File

1  What happens to the high resolution file when I create the gallery?
       
Show My Photos' custom uploader downsizes your file on your computer and then uploads the low resolution file to your gallery. Show My Photos never has your high resolution file.

2  
If I uploaded the high resolution file when I created the gallery why do I need to upload it again to complete the order?
       Your High resolution file was never "uploaded" to Show My Photos. Only a low resolution copy of that file was used. Once an image is sold you then can retouch, colour correct, and manipulate in any way your file prior to having us print it.


Payment

1  Who pays the government their taxes
       
All taxes for Canadian studios are remitted to the government by Show My Photos. All taxes for studio in countries other than Canada are remitted to the photographer in their monthly remittance and they are responsible for sending that money to their government.

2  
When are payments sent out
       Show My Photos runs a remittance report on the first working day of each month, so if the first of the month falls on a weekend or holiday, then payment is sent on the next working day

3  
What currency am I payed in?
       All cheques from Show My Photos are in Canadian dollars

4  
Why are some of my sales not in my remittance report
       Sales do not go into your remittance report until they have been processed by the photographer. So if an order has been sold from a self fulfillment gallery then that order will be included in the remittance report once the status changes from "pending" to received". If an order is being fulfilled by Show My Photos, the sale will not be transfered to your remittance report until the status is changed from "Received" to "At Lab"


Prints

1  What is a Portrait and why is more expensive than a regular print
       
A Portrait print is mounted on 1/4 inch fiber board and laminated with a UV protective coating.

2  
What is the largest size I can print?
       30 inches is the widest our printer can handle but the printer uses a roll of photo paper so the length is undetermined.

3  
Can I sell custom sizes?
       Photographers can create any size print they like. If you are using the fulfillment option, then our software will charge you for the next closest size print we offer. Our software will also figure out the appropriate container for your custom size and charge your customer appropriately.


Storefront

1  How do I set the shipping cost for my self fulfillment orders
       
Photographers must create shipping containers to fit all products that the photographer is offering for sale in their self fulfillment galleries. Each shipping container can be priced accordingly

2  
Why do my non print items not show up in fulfillment galleries
       Non Print Items created by the photographer can only be offered in galleries that the photographer is fulfilling the orders themselves.

3  
What size does the Non Gallery Image have to be when used as a gallery cover
       The Non Gallery Image must be 240 Pixels x 160 Pixels

4  
How do I change the image used for the album cover
       To change the image used for the album cover, go to galleries, then click on the album you want to edit, then click on edit photos. You can then select the image you want to use for the album cover.

5  
How do I remove a logo?
       in order to remove a logo you must create & upload a 1 pixel x 1 pixel logo

6  
How do I setup my storefront
       Here is a link to a video that shows how to set the look of your storefront. http://screencast.com/t/1ObFTW5SeVmS

7  
How do I upload photos to a gallery
       Here is a link to a video that shows how to create a new gallery and upload photos. http://www.screencast.com/users/ShowMyPhotos/folders/Jing/media/7be6073d-632b-4dff-9cf1-4556dd3dbe67


Sub Galleries

1  How do I create Sub-Galleries in Show My Photos
       
To create Sub-Galleries simple tag your images with Key Words using Lightroom, Bridge or any other program of your choice. Now upload as normal and your keywords will automatically become sub-galleries.
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